Internet Banking
1. Introduction
SAIGONBANK offers Internet Banking service packages to customers for their flexible options. This service enables customers to inquire information and carry out transactions with SAIGONBANK through our platform https://ibanking.saigonbank.com.vn .
2. Requirements and features
This service is applicable to any SAIGONBANK Card and/or account holders. Customers may request service registration, modification at SAIGONBANK Card Business Center or at any transaction point of SAIGONBANK network.
3. Service packages and functionalities
Service packages include:
+ Standard: information inquiry only.
+ OTP: information inquiry, and doing transactions requiring one-time password (SMS OTP or Token OTP).
+ PKI: information inquiry, and doing transactions requiring digital certificates.
Internet banking products for corporate customers
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DETAILED SERVICE PACKAGES FOR COPORATE CUSTOMERS
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NO
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SERVICES
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e-STANDARD
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e-OTP
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e-PKI
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A
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INQUIRY
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I
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Deposit Account
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1
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Summary
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x
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x
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x
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2
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Details
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x
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x
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x
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3
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Mini statement
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x
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x
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x
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4
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Statement by period
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x
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x
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x
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5
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Internet transaction history
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x
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x
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x
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II
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Loan Account
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1
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Summary
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x
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x
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x
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2
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Mini statement
|
x
|
x
|
x
|
|
3
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Statement by period
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x
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x
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x
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4
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Repayment schedule
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x
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x
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x
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5
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Repayment summary
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x
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x
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x
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6
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Outstanding details
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x
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x
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x
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7
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Facility details
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x
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x
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x
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8
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Disbursement details
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x
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x
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x
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9
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Interest/Penalty charges
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x
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x
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x
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III
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L/C
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1
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L/C details
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x
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x
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x
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2
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Bill details
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x
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x
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x
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3
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Shipping guarantee details
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x
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x
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x
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4
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L/C Application or L/C Amendment Request details
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x
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x
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x
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5
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Charges Summary
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x
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x
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x
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B
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ACCOUNT SERVICE
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1
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Opening account request
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x
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x
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2
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Request for chequebook or to stop cheque
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x
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x
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C
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FUNDS TRANSFER
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|
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I
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Local transfer within
SAIGONBANK network
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1
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Transfer
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|
x
|
x
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|
2
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Bulk transfer
|
|
x
|
x
|
|
3
|
Standing Order
|
|
x
|
x
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|
4
|
Future dated transfer
|
|
x
|
x
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|
II
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Local transfer outside
SAIGONBANK network
|
|
|
|
|
1
|
Transfer
|
|
x
|
x
|
|
2
|
Bulk transfer
|
|
x
|
x
|
|
3
|
Standing Order
|
|
x
|
x
|
|
4
|
Future dated transfer
|
|
x
|
x
|
|
III
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International Transfer
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1
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Transfer
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|
x
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x
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2
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Bulk transfer
|
|
x
|
x
|
|
3
|
Standing Order
|
|
x
|
x
|
|
4
|
Future dated transfer
|
|
x
|
x
|
|
D
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LOANS
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|
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1
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Loan repayment (matured/ overdue)
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x
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x
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E
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TRADE FINANCE
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1
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Apply for new L/C
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x
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x
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2
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Request to amend active L/C
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x
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x
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F
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ADDED SERVICE
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1
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Funds Low Alert
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x
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x
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x
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2
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Scheduled Order/Transaction Alert
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x
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x
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3
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Trade Finance Transaction Alert
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x
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x
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4
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User’s personal information
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x
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x
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x
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Internet banking products for individual customers
|
DETAILED SERVICE PACKAGES FOR INDIVIDUAL CUSTOMERS
|
||||
|
NO
|
SERVICES
|
i-STANDARD
|
i-OTP
|
i-PKI
|
|
A
|
INQUIRY
|
|
|
|
|
I
|
Deposit Account
|
|
|
|
|
1
|
Summary
|
x
|
x
|
x
|
|
2
|
Details
|
x
|
x
|
x
|
|
3
|
Mini statement
|
x
|
x
|
x
|
|
4
|
Statement by period
|
x
|
x
|
x
|
|
5
|
Internet transaction history
|
x
|
x
|
x
|
|
II
|
Loan Account
|
|
|
|
|
1
|
Summary
|
x
|
x
|
x
|
|
2
|
Mini statement
|
x
|
x
|
x
|
|
3
|
Statement by period
|
x
|
x
|
x
|
|
4
|
Repayment schedule
|
x
|
x
|
x
|
|
5
|
Repayment summary
|
x
|
x
|
x
|
|
6
|
Outstanding details
|
x
|
x
|
x
|
|
7
|
Facility details
|
x
|
x
|
X
|
|
8
|
Disbursement details
|
x
|
x
|
x
|
|
9
|
Interest/Penalty charges
|
x
|
x
|
x
|
|
B
|
ACCOUNT SERVICE
|
|
|
|
|
1
|
Opening account request
|
|
x
|
x
|
|
2
|
Request for chequebook or to stop cheque
|
|
x
|
x
|
|
C
|
FUNDS TRANSFER
|
|
|
|
|
I
|
Local transfer within
SAIGONBANK network
|
|
|
|
|
1
|
Transfer
|
|
x
|
x
|
|
2
|
Bulk transfer
|
|
x
|
x
|
|
3
|
Standing Order
|
|
x
|
x
|
|
4
|
Future dated transfer
|
|
x
|
x
|
|
II
|
Local transfer outside
SAIGONBANK network
|
|
|
|
|
1
|
Transfer
|
|
x
|
x
|
|
2
|
Bulk transfer
|
|
x
|
x
|
|
3
|
Standing Order
|
|
x
|
x
|
|
4
|
Future dated transfer
|
|
x
|
x
|
|
III
|
International Transfer
|
|
|
|
|
1
|
Transfer
|
|
x
|
x
|
|
2
|
Bulk transfer
|
|
x
|
x
|
|
3
|
Standing Order
|
|
x
|
x
|
|
4
|
Future dated transfer
|
|
x
|
x
|
|
D
|
LOANS
|
|
|
|
|
1
|
Loan repayment (matured/ overdue)
|
|
x
|
x
|
|
E
|
ADDED SERVICE
|
|
|
|
|
1
|
Funds Low Alert
|
x
|
x
|
x
|
|
2
|
Scheduled Order/Transaction Alert
|
|
x
|
x
|
|
3
|
User’s personal information
|
x
|
x
|
x
|
4. Transaction limit
|
FOR CORPORATE CUSTOMERS
|
||
|
|
e-OTP package
|
e-PKI package
|
|
Limit for a single transaction
|
VND 50,000,000
|
VND 400,000,000
|
|
Daily transaction limit for one service
|
VND 200,000,000
|
VND 2,000,000,000
|
|
Daily transaction limit for one account
|
VND 1000,000,000
|
VND 3,000,000,000
|
|
Limit for LC application
|
USD 30,000
|
USD 300,000
|
|
FOR INDIVIDUAL CUSTOMERS
|
||
|
|
i-OTP package
|
i-PKI package
|
|
Limit for a single transaction
|
VND 20,000,000
|
VND 50,000,000
|
|
Daily transaction limit for one service
|
VND 50,000,000
|
VND 200,000,000
|
|
Daily transaction limit for one account
|
VND 200,000,000
|
VND 400,000,000
|
5. Service charge
Internet banking charge schedule for individual customers.
Internet banking charge schedule for corporate customers.
6. Register and Install software
SAIGONBANK provides clients with 3 service packages: Standard, OTP and PKI. For further information, please contact the Customer Service Division (1900-5555-11).
The procedure of application and using of each package is as below:
.jpg)
a. Register
For registration, customer should come to SAIGONBANK branches/ transaction offices. For further information, please contact the Customer Service Division (1900-5555-11) or approach any SAIGONBANK branches/ transaction offices.
b. Install the Java Runtime software
To be able to access the Internet Banking system of SAIGONBANK, user must install the Java Runtime software to your computer. For detailed support of installation, please contact the Customer Service Division (1900-5555-11).
c. Install the PKI device management software
In order to approve the online transaction on the Internet Banking of SAIGONBANK, the user must install the PKI device management software on your computer. If customer uses the PKI provided by SAIGONBANK, please click on this link to see the detailed procedure of installation . If customer uses the PKI provided by other suppliers (VNPT, FPT, Viettel…), please look up the guideline documents for installation from them.
d. Require to activate the PKI security device
Having received the PKI device from SAIGONBANK, you should contact our Customer Service Division (1900-5555-11) to acquire device activation.
e. Register public PKI to SAIGONBANK
Public PKI are provided by suppliers other than SAIGONBANK. Internet Banking system of SAIGONBANK has currently supported 05 types of public PKI (VNPT EPAY ,FTP, Viettel, Nacencom, BKIS).see For detailed guideline public PKI registration to use Internet Banking service of SAIGONBANK, please contact the Customer Service Division (1900-5555-11).
f. Log in the Internet Banking system of SAIGONBANK
To log in the Internet Banking system of SAIGONBANK, you can click on the Internet Banking icon from website http://www.saigonbank.com.vn or directly access through https://ibanking.saigonbank.com.vn.
The homepage screen of SAIGONBANK’s Internet Banking system is as below
On this homepage, there are tabs for individual customers and corporate customers. Depending on the tab option “Individual Customers” or “Corporate Customers”, respective login screen will be followed.
After entering correctly your username and password, and pressing OK button, the following 02 scenarios will be occurred:
Case 1: Customer does not register for using OTP, SAIGONBANK Internet Banking system will notify the successful login and allow you to access the system.
Case 2: Customer has registered for using OTP, SAIGONBANK Internet Banking system will display the OTP entering screen as below:
If you have registered to receive OTP via SMS message, OTP chain will be sent to your mobile phone through operation center 8179.
If you use OTP Token security device, OTP chain will be obtained by one time pressing the OTP button on the device.
Then you enter the received OTP chain on the above screen and click the OK button. If the OTP is correct, you will be allowed to access SAIGONBANK Internet Banking system. And the screen will be displayed as below:
7. How to use
Userguide of individual. Click on this link
Userguide Corporate. Click on this link
For detailed guidelines of above services, please contact the Customer Service Division (1900-5555-11).
8. Supporting Software
Download Java Runtime
For Windows 32bit: Download.
For Windows 64bit: Download
SAIGONBANK PKI Client (Old Version)
For Windows 32bit: Download.
For Windows 64bit: Download
SAIGONBANK PKI Client (New Version)
For Windows 32bit: Download.
For Windows 64bit: Download
9. Security safety
Tips to set and secure password
Minimum password length is 8 characters, including letters and numbers, uppercase and lowercase of the same letter are considered different characters;
Password must not contain the term “password”;
Password is not identical to its username;
New password cannot contain similar parameters/values of the old one.
Change password periodically
Do not share your password storage device and digital signature to others.
Do not set remembering usernames allowed as default on your web browser.
Log out Internet Banking system when not in use.
Be cautious; do not use public computers and public wireless network to access Internet Banking system.
